Here are some of our customers' frequently asked questions. If your question isn't listed here, please contact us.

Shopping

We try to have a stock level that will keep up with demand but some popular items may sell out fast. We will try to provide you with product updates on re-stocked items and/or estimated delivery time frames, simply contact us for an update.

Yes, please consult our size guide before making a purchase to find your perfect fit! Specific product size guides are available from the Size Chart button on the product page.

Yes! Sharing your experience will help other customers decide whether a product is right for them. Simply leave a review on the product page in the Reviews section. All reviews are submitted for approval before being published.

Ordering & Payment

Unfortunately, we cannot make changes to an order once it has been placed or shipped. Please contact us to discuss any changes or cancellations. Please ensure you have your Order Number when contacting us.

The processing of orders are conducted during business hours (9am-5pm) Monday to Friday, excluding public holidays. We aim to deliver your purchase to you as quickly as possible wherever you are in Australia. We aim to ship all items on the same day as ordered with the exception of sale periods where this may take up to 24 hours.

When shopping online with us, you can pay by credit card (Visa, Mastercard), Afterpay or Coupon Code (store credit, eGift Card). All payments are made by a secure server, which will encrypt each transaction as a security precaution, and all payments are made in Australian Dollars.

Goods and Services Tax (GST) is calculated as 10% on addition to the product price. All products are in Australian dollars and inclusive of GST. Your cart will clearly display the GST amount of your order.

Shipping & Delivery

We offer two shipping options within Australia; standard and express post. Estimated delivery times are;

Australia

  • $10 standard post: between 3-9 business working days
  • $25 express post: between 1-3 business working days (please allow 2-3 days when shipping across the country)

New Zealand

  • $25 flat rate standard post: between 3-6* business working days

*Delivery times between metropolitan areas of major cities and excludes time in customs if applicable. May be subject to delay due to causes outside of the couriers control.

Orders over $300 that meet the free shipping criteria are delivered via standard post. Excludes delivery to New Zealand.

All orders are packed and shipped from our warehouse located in Perth, Western Australia.

Once your order has been processed, you will receive an email containing your tracking code. Delivery time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are correct.

We offer free delivery for orders shipped within Australia with a total cart value of $300 and over. Excludes delivery to New Zealand.

We currently ship to Australia and New Zealand.

Returns

Yes, we will offer a refund / exchange on most products purchased if you are not completely satisfied within 30 days of purchase. Items that are damaged, soiled or altered will not be accepted and may be sent back to you. We can either provide a refund to your same payment method or supply a store credit to be used online.

Item(s) must be returned:

  • within 30 days of purchase
  • unworn and unused with the original tags still attached
  • in the original packaging which must be in original condition
  • accompanied with tax invoice, or delivery docket

You can review our complete return policy here.

Once a return has been received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Gift Cards

Yes. eGift Cards are available with no postage or handling fees. eGift Cards are delivered instantly via email with the ability to forward it directly to someone else (at checkout). They can only be redeemed online to purchase a product.

No. You do not need an account to use an eGift Card.

If you have created an account, you can log in and view your eGift Cards from your Orders. Alternatively, you can contact us to receive your eGift Card details.

When purchasing an eGift Card, you will receive an email containing a store credit code. You simply either click on the store credit link within the email to automatically apply the credit to your shopping cart or you can type in the store credit code into the Coupon Code box on the checkout page.